Business IT Support

Business IT Support?

We could almost say ‘support’ is our middle name! Installing or upgrading an IT infrastructure can be a mammoth task on its own! But it needs constant supervision. We offer full IT Management so you don’t have to! Our Job is to management and maintain your IT and network just a full Time employee would be expected too.

Often, a system in its infancy needs adjustments and changes made to smooth out the process. Older systems may require regular maintenance, as well as fixing the occasional failure or software configuration problem.

GTTS 2012 provides the perfect solution with its experience and 24/7 proactive monitoring, we can often highlight and fix issues before they become a drama or crisis, with facilities to remotely access servers and client computers, We are committed to Service Level Agreements (SLA’s), and will endeavour to solve any support call as soon as possible.

Computers have often been equated to living things, mainly due to their ability to change, fail, slow down, lose files and generally cause problems. However, the majority of these situations can be prevented by regular maintenance, and good management of the system as a whole, as well as monitoring individual computers and servers, we run approximately 200 checks per 5 minutes on all servers and around 100 on workstations.

Most medium to heavy usage machines, particularly user workstations require a ‘rebuild’ every 12 months, sometimes more.

Just as a car needs new spark plugs and an oil change at regular intervals, so do computers. Failure to do so can result in a slowing down of the machine, and hence productivity, not to mention users losing their tempers!

At GTTS, we keep a ‘life history’ of every computer we install or manage with which we can check when a unit needs a health check, and also give us an indication of faults based on its previous record.

The GTTS Help Desk is available online 24 7, and is staffed with qualified engineers, not voice mail, to immediately respond to your calls and answer technical questions, as well as provide support for our clients.

All levels of users are catered for within their organisations via telephone, live chat, remote computer control and e-mail.

We endeavour to follow-up calls as soon as possible, and offer realistic timescales and SLA’s with which a call will be fixed and closed. Where possible, all calls will be handled immediately, and either an engineer will attempt to solve the problem over the phone, or if required site visit.

Our helpdesk gives you the confidence that all issues are taken care of, so you can spend your time more productively focusing on your business.

IT Mangement
ProActive Monitoring
Service Packs and Patch Management
Corporate Email Support
Help Desk & Ticket System

Managed Workstations helps look after your IT by providing a continuous service health check through the following:

  • Building a clear picture of each workstation
  • Producing reports on issues
  • Highlighting potential risks
  • Updating and upgrading software
  • Enhancing performance
  • Reducing downtime
  • Providing on-going support

This all helps you to concentrate on growing your business and increasing your profits.

The Solution

We monitor, maintain and support your workstations. 24/7.

Managed Workstations consists of three separate services that can be built up over time to give your PCs and laptops complete support.

Monitoring

  • 24/7 PC health check
  • Identifies issues early on
  • Keeps your business running

Maintenance

  • Automatic patches and updates
  • Improves PC performance
  • Helps you to work smarter

Support

  • Combines monitoring and maintenance
  • Helpdesk support
  • Reduces downtime

Many customers start with monitoring and then, once we have worked in partnership to build up and understanding of current IT infrastructure, they move on the full support package so we can provide improvements to performance.

What does it cover?

  • Backup
  • Antivirus
  • Disk Space
  • Networking
  • External Websites
  • Security
  • Email System
  • Hardware
  • Peformance

What can you expect from each service

ServiceWhat it doesBenefits
 Monitoring   Anything  Identifies
 Maintenance   Anything  Identifies

How does it work?

Set up is quick and easy.

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